Error codes

– Felkoder

Error codes – Felkoder

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Minishunt (GVC) WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced

 

Minishunt Plus WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
Touchline PL standard thermostat"---"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "Lo "When low batteryChange battery within shortly
Roth advanced wireless room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "E00"KTY is not attachted to the main device, or the connected sensor is broken. Attach/replace KTY sensor

 

RTL - Minishunt WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced

 

Touchline PLError codeDescriptionAction
Touchline PL standard thermostat"---"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "Lo "When low batteryChange battery within shortly
    
Touchline PL - 2 ch.Error codeDescriptionAction
2 Ch. Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
PL standard thermostat"---"When the temperature cannot be setRegister the thermostat

 

Touchline BLError codeDescriptionAction
Touchline BL 24V display thermostat" --.-*" When the temperature sensor is faultyReplace thermostat

 

Touchline SLError codeDescriptionAction
Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced
    
Roth Touchline SL standard thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced
 "lo" + “bAt”The battery level is below 10%Change battery within shortly
    
Roth Touchline® SL Radiator actuator
 
EO1Calibration error 1
Piston retraction to mounting position took too long
Locked/damaged actuator piston.
Check the assembly and recalibrate the actuator
(Errors are displayed on the Master controller)
These errors are displayed with other information:
 - Error number
 - Actuator number, zone number,
 - Time of occurrence

Example:
Error 2
Actuator 3 - Zone 6
Time for occurrence: 26 min.
EO2Calibration error 2
Piston max. extended as it did not meet any resistance during calibration
 - Actuator is not properly/fully screwed onto the valve
 - Actuator movement was excessive, or a non-proprietary valve was found
 - Motor load measurement failure occurred.
Check the assembly and recalibrate the actuator
 EO3Calibration error 3
Piston extension to short. The piston meet resistance too early during the calibration
 - Actuator movement was too small, or a non-proprietary valve was found
 - Motor load measurement failure occurred.
 - Motor load measurement inaccurate due to low battery level (check level on controller)
Check the assembly and recalibrate the actuator
 EO4Actuator feedback communication error
For the last “X” minutes, the actuator did not receive a data package via wireless communication
After this error is triggered, the actuator will set itself to 0% open
The error will be reset when a data package is received
 - Master controller switched off
 - Poor or no signal originating from controller
 - Defective radio communication module in the actuator
 EO5Battery low
The actuator will detect battery replacement after voltage rises and launch calibration
 - Change all batteries
 EO6Not in use 
 EO7Actuator blocked - While changing the opening of the valve, excessive load was encountered.
Recalibrate the actuator
    
Roth Touchline® SL Window contact
(Errors are displayed on the Master controller)
No communication Window sen. “X” - Zone “X”
Time for occurrence: “X”
Example: “No communication Window sen. 1 - Zone 2
Time of occurrence 2 min.”

This information will indicate which window-opening sensor (1 to 6) in which zone (1 to 48) has reported a communication error, and how long this error has been active.
Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
    
Roth Touchline® SL Outdoor sensor
(Errors are displayed on the Master controller)
No communication External sensor
Time for occurrence: “X”
This information will indicate that Outdoor temperature sensor has reported a communication error, and how long this error has been active.Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
 Sensor damaged External sensor
Time for occurrence: “X”
This information will indicate that Outdoor temperature sensor is damaged, and how long this error has been active.Outdoor sensor must be replaced
    
Roth Touchline® SL 8ch Master Controller 8ch and SL 8ch Extension Controller
(other errors which are displayed on the Master and Extension controller)
No communication
Actuator “X” - Zone “X”
Time for occurrence: “X”
This information will indicate which radiator actuator (1 to 6) in a given zone (1 to 48) has reported a communication error, and how long this error has been active.Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
 No communication
Room sensor - Zone “X”
Time for occurrence: “X”
This information will indicate that a room thermosatat or temperature sensor in a given zone (1 to 48) has reported a communication error, and how long this error has been active.Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
 No communication
Floor sensor - Zone “X”
Time for occurrence: “X”
This information will indicate that a floor temperature sensor in a given zone (1 to 48) has reported a communication error, and how long this error has been active.Possible three reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).

3 - Place sensor/room thermostat in a different place – closer to the controller.
 No communication
Additional c. - Master mo. / “X”. Extens.
Time for occurrence: “X”
This information will indicate lost connection between Master module and Extension modules, and how long this error has been activeIf it is wireless connection (radio connection) – to improve communication if it is long distance between devices use 5 m antenna extender cable (sold separately).

Optionally, use a signal repeater (Roth Touchline® SL repeater).

If it is cable connection:
 - Check cable and connectors
 - Check mains 230V power connection cable
 Sensor damaged
Floor sensor - Zone “X”
Time for occurrence: “X”
Floor temperature sensor broken or disconnected a given in zone (1 to 48) has reported a communication error, and how long this error has been active.Check the connection cable / replace the sensor
 Sensor damaged
Room sensor - Zone “X”
Time for occurrence: “X”
Room temperature sensor/room thermostat is damaged in a given zone (1 to 48) has reported a communication error, and how long this error has been active.Replace sensor/room thermostat
 No communication 
“X” Extension 8ch / Master module
Time for occurrence: “X”
This information will indicate lost connection between a specific extension controller (nr 1 to nr 3) and the master controller, and how long this error has been active.If it is wireless connection (radio connection) – to improve communication if it is long distance between devices use 5 m antenna extender cable (sold separately).

Optionally, use a signal repeater (Roth Touchline® SL repeater).

If it is cable connection:
 - Check cable and connectors
 - Check mains 230V power connection cable
 No communication
Extension 4 c. - Master mo. / “X”. Extens.
Time for occurrence: “X”
This message occurs when there is a communication error between the Master 8ch controller and connected 4ch module or extension 8ch controller number 1, 2 or 3 with connected 4 ch module, and how long this error has been active. - Check connection cable between 8 ch controller and 4 ch module
 - Check mains 230V power cable in 4 ch module
 - Connect again and register again 4 ch module
 No communication
Internet mod. - Master mo.
Time for occurrence: “X”
Communication with master controller has been lost due to damaged cable / power loss. - Check connection cable
 - Connect again with different cable and check
 System version out of date
“X” Extension 8ch / Master module
Time for occurrence: “X”
This information will show which device (Master 8 ch controller or 8 ch Extension controller nr 1 to nr 3) has a firmware  version out of date, and how long this error has been active.The error occurs when one of the devices in the entire system has an older firmware version. When such an error occurs, some new features of the system may not work. To fix it - upload the latest firmware to all devices in the kit: 8 ch master controller, 8 ch extension controller and 4 ch module. Same file with the latest firmware is used to update all the above-mentioned devices.
 Software version incorrect
“X” Extension 8ch / Master module
Time for occurrence: “X”
This information will show which device (Master 8ch controller or 8 ch Extension controller nr 1 to nr 3) has incompatible firmware version, and how long this error has been active.The error occurs when one of the devices in the entire system has an older firmware version. The system will not work properly - the latest firmware should be uploaded to all devices straight away. A device with an old firmware version in this case will not register to the Master controller - all devices must be updated to the same firmware version before registration.
 No communication
OpenTherm - Master module
Time for occurrence: “X”
OpenTherm communication has been lost due to damaged cable / power loss. - Check mains 230V power / connection cable.
 - OpenTherm communication is enabled and nothing is connected.
 - OpenTherm device is switched off or is faulty.
    
Roth Touchline® SL Controller 4 ch WiFiNo communication
Actuator “X” - Zone “X”
Time for occurrence: “X”
This information will indicate which radiator actuator (1 to 6) in a given zone has reported a communication error, and how long this error has been active.Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
 No communication
Room sensor - Zone “X”
Time for occurrence: “X”
This information will indicate that a room thermostat or temperature sensor in a given zone has reported a communication error, and how long this error has been active.Possible two reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).
 No communication
Floor sensor - Zone “X”
Time for occurrence: “X”
This information will indicate that a floor temperature sensor in a given zone has reported a communication error, and how long this error has been active.Possible three reasons:
1 -run out of battery -> change the battery
2 -poor radio connection to controller.
To improve this, use a 5 m antenna extender cable (sold separately), and place the antenna closer to the sensor, which is having communication problems.
If the main device is mounted in a metal cabinet, then place the antenna outside this cabinet.

Optionally, use a signal repeater (Roth Touchline® SL repeater).

3 - Place sensor/room thermostat in a different place – closer to the controller.
 Sensor damaged
Floor sensor - Zone “X”
Time for occurrence: “X”
Floor temperature sensor broken or disconnected a given in zone has reported a communication error, and how long this error has been active.Check the connection cable / replace the sensor
 Sensor damaged
Room sensor - Zone “X”
Time for occurrence: “X”
Room temperature sensor/room thermostat is damaged in a given zone  has reported a communication error, and how long this error has been active.Replace sensor/room thermostat

 

QuickStop Pro1Error codeDescriptionAction
Alarm during Flow TestRed LED lights up + acoustic alarmThe flow test alarms when water has flowed continuously longer than the permitted time > = 13 ml/s.
The valve unit will shut off the water.
Warnings and alarms can be reset with the “Reset” button. One short press turns off the alarm sound, while holding down the button will reset the respective alarm.
Do not reset a flow alarm until you have ascertained the cause of the alarm!
    
Alarm at Drip TestRed LED lights up + acoustic alarmThe Drip test alerts if water has been consumed abnormally often during the last hour, eg if a mixer has not been switched off properly after last use.The Drip test is risk-free to reset. If the alarm occurs repeatedly, you should investigate the cause more closely.
It may be that QuickStop Pro has detected a new leak, which in that case will also be detected by the leak test within 24 hours.
It is also possible that your water consumption has increased for natural reasons and you may need to adjust the sensitivity of the Drip Test.
Instructions for this can be found in the user manual.
    
Alarm at Tightness TestRed LED lights up + acoustic alarmThe leak test performs a long-term analysis of the pipe system and alarms if there are signs that the pipe system is not tight.
Keep in mind that the pipe system consists not only of pipes, but also appliances that consume water, such as toilets, showers, ice machines, washing machines, dishwashers, humidifiers, etc.
The long analysis time means that even very small leaks are detected at an early stage. It is important to address these as well,
because a small leak can obscure the existence of a larger one.
1. Check all toilets.
  A. Inspect the inner side of the toilet bowl for seeping water. (A thin streak of water on the edge or movements on the water surface can be indications that the cistern does not hold tightly. Sometimes the filling mechanism can even get stuck.)
  B. Close the shut-off valve or ball valve on the water pipe that goes to the toilet and see if the alarm indication stops and if the alarm is repeated.
2. Check all taps and other devices.
  A. Check that all taps and shower mixers are properly switched off.
  B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
  C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
  Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
  A. Inspect the water heater and its connections.
  B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve
   2. Check all taps and other devices.
 A. Check that all taps and shower mixers are properly switched off.
 B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
 C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
 Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
 A. Inspect the water heater and its connections.
 B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve

 

QuickStop Pro2Error codeDescriptionAction
Alarm during Flow TestRed LED lights up + acoustic alarmThe flow test alarms when water has flowed continuously longer than the permitted time > = 1 ml/s.
The valve unit will shut off the water.
Warnings and alarms can be reset with the “Reset” button. One short press turns off the alarm sound, while holding down the button will reset the respective alarm.
Do not reset a flow alarm until you have ascertained the cause of the alarm!
    
Alarm at Drip TestRed LED lights up + acoustic alarmThe Drip test alerts if water has been consumed abnormally often during the last hour, eg if a mixer has not been switched off properly after last use.The Drip test is risk-free to reset. If the alarm occurs repeatedly, you should investigate the cause more closely.
It may be that QuickStop Pro has detected a new leak, which in that case will also be detected by the leak test within 24 hours.
It is also possible that your water consumption has increased for natural reasons and you may need to adjust the sensitivity of the Drip Test.
Instructions for this can be found in the user manual.
    
Alarm at Tightness TestRed LED lights up + acoustic alarmThe leak test performs a long-term analysis of the pipe system and alarms if there are signs that the pipe system is not tight.
Keep in mind that the pipe system consists not only of pipes, but also appliances that consume water, such as toilets, showers, ice machines, washing machines, dishwashers, humidifiers, etc.
The long analysis time means that even very small leaks are detected at an early stage. It is important to address these as well,
because a small leak can obscure the existence of a larger one.
1. Check all toilets.
  A. Inspect the inner side of the toilet bowl for seeping water. (A thin streak of water on the edge or movements on the water surface can be indications that the cistern does not hold tightly. Sometimes the filling mechanism can even get stuck.)
  B. Close the shut-off valve or ball valve on the water pipe that goes to the toilet and see if the alarm indication stops and if the alarm is repeated.
2. Check all taps and other devices.
  A. Check that all taps and shower mixers are properly switched off.
  B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
  C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
  Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
  A. Inspect the water heater and its connections.
  B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve
   2. Check all taps and other devices.
 A. Check that all taps and shower mixers are properly switched off.
 B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
 C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
 Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
 A. Inspect the water heater and its connections.
 B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve

 

QuickStop Sensor 1Error codeDescriptionAction
 GreenEverything OK 
 RedLeak alarmInvestigate why there is a leak. The alarm can be muted for 12 hours by pressing tick 2 blinks. If you choose to mute an alarm, the system is not leak protectet for the next 12 hours.
 Flashing redAlarm mute, valve closedThe alarm is muted for 12 hours. If no leak is detected on the sensor after 12 hours, the control unit returns to normal operation. If a leak is detected after 12 hours, the unit goes into alarm.
 Flashing red/greenAlarm mute, valve openIn case of alarm, the valve is closed. The valve can be opened manually by holding the "house button" for 2 flashes.
 Flasing 4 times red, small break, and
then flasing 4 times red.
No sensor cable detectedConnect a sensor cable
 Flasing 4 times red, small break, and
then flasing 4 times red.
Disconnected sensor cableCheck the connected sensor cables
 Flashing green/whiteThe valve is manually closedThe valve is manually closed by holding the "house button" for 2 flashes. To open the valve again, hold "house button" for 2 flashes.

 

QuickStop Sensor 2Error codeDescriptionAction
 GreenEverything OK 
 RedLeak alarmInvestigate why there is a leak. The alarm can be muted for 12 hours by pressing tick 2 blinks. If you choose to mute an alarm, the system is not leak protectet for the next 12 hours.
 Flashing redAlarm mute, valve closedThe alarm is muted for 12 hours. If no leak is detected on the sensor after 12 hours, the control unit returns to normal operation. If a leak is detected after 12 hours, the unit goes into alarm.
 Flashing red/greenAlarm mute, valve openIn case of alarm, the valve is closed. The valve can be opened manually by holding the "house button" for 2 flashes.
 Flashing greenNo sensor cable or wireless sensors is detectedConnect a sensor cable or/and a wireless sensor
 Flasing 4 times red, small break, and
then flasing 4 times red.
Disconnected sensor cableCheck the connected sensor cables
 Flashing green/whiteThe valve is manually closedThe valve is manually closed by holding the "house button" for 2 flashes. To open the valve again, hold "house button" for 2 flashes.
 Flashing dark blueWireless sensor registrationThe controller is set in pairing mode by holding tick for 5 blinks.
 Dark blueWireless sensor registered 
 Flashing dark blue/redWireless sensor is not registeredTo return to normal operation and make a new registration of a wireless sensor, tick must be pressed.
 Flashes red/purpleSignal strength below 10% to sensorMove the wireless sensor or mount a repeater
 Blinks light blueRegistration for WiFiFollow the instructions in the app
 Flashing red/blueError while registering wireless sensor or WiFiCheck whether the password for the router is correct and whether the app and the control unit are on the same WiFi.
 Flashing purpleLow batteryChange batteries in the wireless sensors
 Flashing yellowLow temperature alarmThe temperature has fallen below 5 degrees on a sensor.
 Flashes yellow/greenFrost protection is deactivatedDeactivate/activate frost protection - Hold down the tick for 20 blinks
 #Firmware updateHold down “house button” for 10 blinks (only if controller is online with WiFi)
 #Restore factory settingsHold down “house button” for 15 blinks